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Sales Information
Technical Support
Billing Information
By Phone (866)278-3788 (972)235-3788
Business hours: Mon-Sat 9am-9pm
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Got Net's services, you agree to abide by the following agreements and
policies:
You Got Net reserves the right to terminate any account for
violations of the above policies and to revise, amend or modify any of
the above policies at any time and in any manner.
Abuse Policy You Got Net is committed to serving its customers and preserving the integrity of the Internet by following widely accepted guidelines of Internet communication. Abusive practices are strictly prohibited on You Got Net’s network. We are available to assist you in any way possible should you need advice about proper use of Internet resources or should you become the target of abuse via the Internet. Violation of the Abuse Policy may result in immediate account termination and forfeiture of any fees. We deal with two different types of abuse:
Innocent Until Proven Guilty Experience shows that a significant percentage of abuse reports are either erroneous or are intended to harm the alleged perpetrator. Administrative or disciplinary action will not be initiated without evidence which unambiguously identifies the account responsible for the alleged abuse. Customer Privacy Is Paramount Information about customers of You Got Net will not be released, except to duly authorized officers of the state and federal courts or investigatory authorities who present the proper legal documents and except as otherwise set forth in this policy and in our Acceptable Use Policy. Information concerning accounts involved in alleged offenses will not be released to the complainant nor to the press. See our Privacy Policy. Guidelines for Abuse ON the Net In general, we do not review or monitor the contents of our customers’ communications. However, when abusive content is brought to our attention, we will cooperate as necessary with law enforcement authorities within the appropriate legal boundaries and dispose of the matter in accordance with You Got Net’s policies and any additional constraints imposed by law. If illegal content is reported as originating from our system, we will delete the file and report the action to the appropriate victims and/or law enforcement. If illegal content which originated from outside is reported on our system, we will delete the file from public access, archive the item for law enforcement, and report the action to the originating system's administrators. Guidelines for Abuse OF the Net You Got Net is a commercial enterprise. Our customers pay us for services rendered. To provide those services, You Got Net establishes and maintains a significant investment in people, equipment and software. We are obligated to maintain our systems to meet the standards set by our customers, our investors and the global Internet community. Attacks Accounts used to carry out attacks (mailbombs, network transport attacks, newsgroup flooding) will be closed immediately upon authorization by a designated member of the staff of You Got Net. If compelling evidence suggests that the security of the account was compromised and that the attack was not carried out by the holder of the account then at the discretion of You Got Net, the account may be reinstated with a different username/password. Spam A single, substantiated complaint of email broadcasting will result in the suspension of the account determined to be responsible for the email. For first offenses, the customer will be contacted, the Abuse Policy will be explained and the customer will be asked to abide by this policy. At the discretion of You Got Net, a customers' account may be reactivated following the customer contact and the customer's agreement to abide by our Abuse Policy. Upon any subsequent offense, the account will be permanently closed. In the event that a customer does not agree to abide by our Abuse Policy, the account will be permanently closed. Be aware that this also applies to accounts, such as web sites, advertised in spam. For example, if an You Got Net customer's web site is advertised in spam, even though the customer did not send the spam, the customer has violated this Abuse Policy and will be contacted and/or the account closed as set forth above. In ANY event of abuse, You Got Net reserves the right in its sole discretion to immediately terminate the account. Accounts terminated for abuse issues are not eligible for refunds. Moreover, accounts associated with abuse will be responsible for paying You Got Net's costs and expenses of identifying, terminating and correcting such abuse. Reporting Abuse To report any instance of abuse, contact: support@yougotnet.com
Unlimited Access Unlimited Access means that access is allowed anytime. No limits exist with regard to time of day or day of week for establishing a connection. Unlimited Access does not mean the ability to connect for a period of unlimited duration. You Got Net reserves the right to terminate a connection under the 24x7 Unlimited Access plan for reasons including but not limited to extended periods for which the connection appears to be idle or connections which have been established for abnormally long periods of time. Currently, all non dedicated modem lines will disconnect following a period of inactivity. Users agree to not use any automatic method to circumvent the inactivity disconnect and to keep the connection active only when the subscriber is actively using it. Only one connection per account is allowed at any given time and each account is limited to one hundred and fifty hours per month. Using a personal account (including any free Web space) for high volume or commercial use is prohibited. You Got Net reserves the right to manage existing resources which includes setting limits on the size of your mail box and the length of time email may be stored on the mail server here. Mailboxes that come close to exceeding the current size limitation will receive a notice informing of the current size of their mail box and requesting that mail be removed from the server located at You Got Net. Once a mailbox exceeds it size limitation incoming messages will be returned to the sender with the notification that the intended delivery could not be made to the mail box because it is full. Payment and Billing See our Billing Policy. Telephone Costs Local access dial up numbers may not be available in all areas. You are solely responsible for determining if use of a particular dial up number will cause you to incur long distance, toll, or other charges. You Got Net is not responsible for any long distance, toll or other telecommunications charges you incur. Toll free (800 #), international, and simultaneous login access costs are extra. Pricing Current prices for our Services are posted throughout our website at or may be obtained by calling (800) 278-3788. You Got Net reserves the right to change prices and institute new fees at any time. Use of Account Upon registration, you receive a username, password, and account designation. You and members of your household or business, if you have purchased a business account, are the only authorized users of your account and must comply with these terms of service. You must keep your password confidential so that no one else may access the Services through your account. You must notify us immediately upon discovering any unauthorized use of your account. Access Numbers You Got Net may change its access numbers at any time. You Got Net may direct you to use certain numbers to access the Services or to restrict use of specific access numbers. Usernames, passwords and email addresses are You Got Net’s property and You Got Net may alter or replace them at any time. NO WARRANTIES; LIMITATION OF LIABILITY. YOU GOT NET HAS NO CONTROL OVER THE INFORMATION, PRODUCTS, OR SERVICES ON THE INTERNET, EXCEPT FOR THOSE SERVICES SPECIFICALLY OFFERED AND PROVIDED BY YOU GOT NET. YOU GOT NET HAS NO CONTROL OVER AND IS NOT RESPONSIBLE FOR ANY MATERIALS ON THE INTERNET WHICH MAY BE OFFENSIVE TO YOU OR ANY PRODUCTS OR SERVICES YOU MAY PURCHASE FROM THIRD PARTIES ON THE INTERNET. THE USER ASSUMES ALL RISK AND LIABILITY FOR ANY DAMAGE OR LOSS WHATSOEVER ASSOCIATED WITH THE USE OF THE INTERNET OR THE SOFTWARE, SERVICES OR PRODUCTS PROVIDED BY YOU GOT NET. THE SOFTWARE, SERVICES AND OTHER PRODUCTS PROVIDED BY YOU GOT NET ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. YOU GOT NET MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IN CONNECTION WITH THE SERVICES. NO ADVICE OR INFORMATION GIVEN BY YOU GOT NET OR ITS REPRESENTATIVES SHALL CREATE A WARRANTY. YOU GOT NET IS NOT LIABLE FOR ANY COSTS OR DAMAGES ARISING DIRECTLY OR INDIRECTLY FROM YOUR USE OF THE SERVICES OR THE INTERNET INCLUDING ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY, RELIANCE OR SPECIAL DAMAGES RELATED TO LOSS OF USE OR LOST BUSINESS, REVENUE, PROFITS OR GOODWILL. YOU GOT NET’S TOTAL LIABILITY TO ANY USER FOR ANY AND ALL CLAIMS RELATING TO THE USE OF THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY SUCH USER TO YOU GOT NET FOR THE SERVICES DURING A ONE YEAR PERIOD. THIS APPLIES REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, WARRANTY, STRICT LIABILITY, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE OF ANY KIND) OR OTHERWISE, AND WHETHER OR NOT DAMAGES WERE FORESEEABLE. Web Site Users Links to third party web sites on You Got Net’s site are provided solely as a convenience to you. If you use these links, you will leave You Got Net’s web site. You Got Net has not reviewed, does not control and is not responsible for any of these sites or their content. You Got Net does not endorse or make any representations about these sites, or any information, software or other products, services or materials found there, or any results that may be obtained from using them. If you decide to access any of the third party web sites linked to You Got Net’s web site, you do so entirely at your own risk. Term and Termination Use of the Services constitutes acceptance of these Terms of Service, You Got Net’s other policies and any future versions. If you are dissatisfied with the Services or any related terms, conditions, policies or practices, your sole and exclusive remedy is to discontinue using the Services and to terminate your account. You may terminate your account at any time and for any reason by providing notice of intent to terminate to You Got Net by: registered or certified mail, return receipt requested addressed to You Got Net, Inc., Customer Service, PO Box 831102, Richardson, Texas 75083-1102; or a telephone call directed to Billing Department at (972) 235-3788 Ext 3. Charges to your account will still be accruing the day You Got Net cancels your account. Based on your billing cycle, charges accrued prior to your termination may apply after you cancel your account. If your account included space on You Got Net’s servers, anything stored on this space will be deleted upon termination. Without prior notice, You Got Net may terminate your use of the Services, your password or your account for any reason, including, without limitation, if You Got Net in its sole discretion believes you have violated these Terms of Service, our Acceptable Use Policy or any of our policies, or if you fail to pay any charges when due. You Got Net may provide termination notice to you by email addressed to your email account or by US Mail. INDEMNIFICATION YOU AGREE TO INDEMNIFY AND HOLD HARMLESS YOU GOT NET FROM ANY AND ALL CLAIMS AND DAMAGES (INCLUDING ATTORNEYS’ FEES AND EXPENSES) RELATED TO (I) YOUR BREACH OF THIS AGREEMENT OR ANY OTHER POLICIES OF YOU GOT NET OR (II) YOUR USE OF THE SERVICES OR THE INTERNET. JURISDICTION THIS AGREEMENT IS GOVERNED BY TEXAS LAW WITHOUT REGARD TO CONFLICT OF LAW PROVISIONS. THE PARTIES AGREE THAT ANY DISPUTES REGARDING THIS AGREEMENT OR THE SERVICES WILL BE BROUGHT IN THE APPROPRIATE FEDERAL OR STATE COURT IN COLLIN COUNTY, TEXAS. YOU CONSENT TO THE PERSONAL JURISDICTION OF SUCH COURTS SITTING IN TEXAS WITH RESPECT TO SUCH MATTERS OR OTHERWISE BETWEEN YOU AND YOU GOT NET, AND WAIVE YOUR RIGHTS TO REMOVAL OR CONSENT TO REMOVAL. Miscellaneous This Terms of Service Agreement, the Acceptable Use Policy , the Abuse Policy, the Billing Policy and You Got Net’s other user policies posted on You Got Net’s Web site constitute the entire agreement between you and You Got Net with respect to your use of the Services. These Terms of Service and any of You Got Net’s other user policies may be revised, amended, or modified at any time and in any manner. Privacy Policy You Got Net is committed to respecting the privacy of our customers. The personal information a customer provides to us is used by us to provide access service, bill the customer’s account and update our customers on happenings at You Got Net. We do not sell our customer lists or any customer personal information to others for marketing purposes. Additionally, we do not regularly monitor our customers’ email, newsgroup posts, web sites or track their movements on the Internet. Information about customers of You Got Net will be released only to the customer, to the appropriate employees of You Got Net or to duly authorized officers of the state and federal courts or investigatory authorities who present the proper legal documents. Billing Policy Subscribers must provide You Got Net with accurate and complete billing information including legal name, address, telephone number, and credit card/billing information, and report to You Got Net all changes to this information within fifteen (15) days of the change. All accounts are automatically re-billed, depending on your billing frequency, without notification. Billing Frequency Your billing frequency is equal to the length of your billing cycle and is determined by the type of payment schedule you selected, e.g., monthly or annually. The cycle begins upon the day that you sign up for service. If you prepay for six, twelve or twenty-four months of service, you will be provided service until the end of your prepaid term (subject to compliance with our abuse and other policies). As such, we will not refund prepaid accounts. Payment Methods
Returns/Declines: Customers shall receive notification of returned items (e.g., declines, NSF checks) via e mail. Customers with multiple instances of checks returned, credit cards declined, etc., shall be required to pre pay their memberships for a period of at least 6 months. A $25 NSF fee will be assessed for each returned check and ACH or credit card declines. Charges and Refunds: Subscribers are responsible for any charges to their account. Payment is due within 15 days of invoice or initial attempt at credit card charge, as applicable. All charges are considered valid unless disputed in writing within fifteen (15) days of the billing date. Adjustments will not be made for charges that are more than fifteen (15) days old. You Got Net is not responsible for any charges or expenses (e.g for overdrawn accounts, exceeding credit card limits, etc.) resulting from charges billed by You Got Net. Delinquent accounts may be suspended or canceled at You Got Net's sole discretion; however, charges will continue to accrue until the account is canceled. You Got Net may bill an additional charge to reinstate a suspended account. Refunds are disbursed in the manner determined by You Got Net at its discretion (ie. check, credit to credit card or service credit). Any incorrectly issued refunds will be recovered by You Got Net in the same manner as the refund was issued. For example, suppose You Got Net charges your credit card for an amount, but that charge is subsequently voided because you dispute the charge with your credit card company. If You Got Net also issues you a refund for that charge (in the form of a credit to your credit card account), You Got Net is entitled to recover that refund by charging your credit card account for the amount of the refund. As stated above under "Billing Frequency," if you prepay for six, twelve or twenty-four months of service, you will be provided service until the end of your prepaid term (subject to compliance with our abuse and other policies). As such, we will not refund prepaid accounts. Note: Any type of account cancelled for a violation of our Acceptable Use Policy or Abuse Policy is not eligible for any type of refund. If you have questions concerning your account, you may call our billing department at (972) 235-3788 or send an email to: billing@yougotnet.com
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